Shipping Policy

Since our creations are all handmade, production, inspection, and packaging typically take 3-5 business days.

Delivery times may vary depending on the shipping method you’ve chosen.

Please consider any holidays, natural disasters or pandemics may impact delivery times.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at [email protected] if you believe you have provided an incorrect shipping address.

Returns:

By placing an order on Photoluxe, you are responsible for the cost of return shipping back to Photoluxe. Please refer to our Refund Policy for further information on how to make a return.

Lost/Stolen Packages:

Photoluxe is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you. If you have any further questions on how to do this please reach out to our customer support team at [email protected].

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